Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
US$12.22
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US$12.22
Price when purchased online
Free shipping
Free 30-day returns
Sold and shipped by the-sdsolutions.com
Free 30-day returns Details
Product details
| Management number | 237276051 | Release Date | 2026/07/10 | List Price | US$12.22 | Model Number | 237276051 | ||
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Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more! Read more
| ISBN10 | 0985461136 |
|---|---|
| ISBN13 | 978-0985461133 |
| Language | English |
| Publisher | ICMI |
| Dimensions | 6 x 1.16 x 9 inches |
| Item Weight | 3.53 ounces |
| Print length | 514 pages |
| Publication date | August 19, 2019 |
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